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Hosted customer installations are located in the OneNeck IT Solutions data center in Eden Prairie, Minnesota.
Grand Avenue is responsible for the framework that deploys and maintains customer installations in the hosting infrastructure.
OneNeck IT Solutions is responsible for the physical security and cybersecurity of the data center. They are certified to ISO/IEC 27001:2013 Information security management systems.
Grand Avenue is responsible for the infrastructure that deploys and maintains each customer’s hosted installations in the data center.
Grand Avenue is responsible for backup and recovery of customer data in the hosting environment. A document describing the technical details of that strategy is available to Grand Avenue customers upon request to support@grandavenue.com.
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