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Hosted customer installations are located in the OneNeck IT Solutions US Signal data center in Eden Prairie, Minnesota.
OneNeck IT Solutions US Signal is responsible for the physical security and cybersecurity of the data center. Documents describing their capabilities and certifications are available as noted in the table below.
Grand Avenue is responsible for the infrastructure that deploys and maintains each customer’s hosted installations security of the software application itself and the hosting environment infrastructure in the data center.
Grand Avenue is responsible for backup and recovery of customer data in hosted installations. A document describing the technical details of that strategy is available to Grand Avenue customers upon request to support@grandavenue.com.
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Additional details related to OneNeck IT Solutions US Signal are available as listed below.
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US Signal Information | Where to obtain a copy |
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OneNeck Compliance
Download from OneNeck website
OneNeck Data Center in Minneapolis, MN
Download from OneNeck website
Download from OneNeck website
Type 2 SSAE 18 (SOC 1 and SOC 2) Reports | Available on request from support@grandavenue.com. A signed non-disclosure agreement is required for access to this information. |
ISO/IEC 27001:2013 Information security management systems | Available on request from support@grandavenue.com |