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April

May Training Calendar

Topic

Description

Date

Start Time (CDT)

End Time (CDT)

Registration Link

#1

Configure Complaint Handling

Core System Configuration

Configuring the

Complaint Handling module including process impacts, priority values, reporting zones, and Complaint Handling Review Boards.

Thursday, April 4, 2024

10

core system including users, departments, department managers, notifications, and more.

Wednesday, May 8, 2024

9:00 AM

11

10:00 AM

https://events.ringcentral.com/events/

configure

core-

complaint

system-

handling

configuration-

9ae012ab

779c1899-

6ff6

dcb6-

4568

4aea-

a64f-24fb6eda6606

#2 Coordinator and User Functions in Complaint Handling

Features for Coordinators and Users in Complaint Handling including Submit, Approve New Request, Initiate Complaint, Investigate, Reporting, Close, Manage Issues, and Manage Complaints.

Friday, April 5, 2024

10:00 AM

11:30

9b6e-2c088eda2350/registration  

#2 Security Features

Overview of security features including search for security events, user password reset, security reports, and two-factor authentication.

Thursday, May 9, 2024

9:00 AM

10:00 AM

https://events.ringcentral.com/events/

coordinator

security-

and

features-

user

69af9cff-

functions

a2c1-

in

4c0f-

complaint-handling-ecd401e3-2a1e-4b39-a3fb-9c79798780d7

acad-2de319fe7d86/registration  

 

 

 

 

 

 

#3 Configure

CAPATraining on configuring the CAPA module including CAPA Review Boards, process options, process impacts, coding fields, and suppliers

Document Control

Configuring the Document Control module including document types, process impacts, process options, importing documents.

Tuesday,

April 9

May 14, 2024

10

9:00 AM

11

10:

00

30 AM

https://events.ringcentral.com/events/

copy-of-

configure-

complaint

document-

handling

control-

944038f3

9ecb1428-

19a5

66db-

4329

4b61-

871d-ad3371f626bb

a558-aeb76dae3d58/registration  

#4

CAPA Coordinator and User Features

Training on Coordinator and User functions in CAPA including submitting, reviewing, and approving CAPA requests and action plans, as well as implementing CAPA actions and record closure.

Wednesday, April 10, 2024

10:00 AM

11:30 AM

Coordinator Functions in Document Control

Overview of the Document Change Request (DCR) workflow. Coordinator functions in Document Control including Preliminary Coordinator Review and Releasing Documents.

Wednesday, May 15, 2024

9:00 AM

10:30 AM

 https://events.ringcentral.com/events/coordinator-functions-in-document-control-f82902e5-94d4-4364-91cc-ef37c0d348d6/registration

#5 User Functions in Document Control

Using the Document Control module including submitting a Document Change Request (DCR), collaboration tasks, approving a DCR, implementing DCR actions, and more.

Thursday, May 16, 2024

9:00 AM

10:00 AM

 https://events.ringcentral.com/events/

capa

user-

coordinator

functions-

and

in-

user

document-

features

control-

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8c3a23b3-

8b78

22bf-

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4e06-

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a851813b3fbe

6f1ba47dc830/registration

 

 

 

 

 

 

#5

#6 Configure

Equipment

Training Management

Configuring the Training

on configuring the Equipment

Management module including

adding equipment types, defining equipment activities, and creating activity schedules.

Thursday, April 11, 2024

10

creating training profiles, editing types for training, creating scheduled refresher training, importing training requirements.

Tuesday, May 21, 2024

9:00 AM

11

10:

00

30 AM

 https://events.ringcentral.com/events/configure-

equipment

training-management-

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62a1049a-

dd93

525c-

4f56

42da-

b438

82ba-

8adc11e05700

0d93ea74dbaf/registration

#6

#7 Coordinator Functions in

Equipment 10

Training Management

Training on Coordinator functions in Equipment Management including adding equipment, recording unscheduled activities, and assigning activities to users.

Friday, April 12, 2024

Tasks and topics for Training Coordinators including assigning training requirements, marking training complete, marking certification complete, and authorizing read and understand training.

Wednesday, May 22, 2024

9:00 AM

11

10:

00

30 AM

 https://events.ringcentral.com/events/coordinator-functions-in-

equipment

training-management-

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bf83fb02-

d466

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4fb2

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#7 Configure NCM

Configuring the NCM module including process impacts, NCM Review Boards, disposition codes, coding fields, parts and suppliers.

Wednesday, April 17, 2024

10:00 AM

11

203d1cfe5aa5/registration

#8 Training Monitor

Features for the role of Training Monitor - introduced in version 14.6.

Thursday, May 23, 2024

9:00 AM

10:00 AM

https://events.ringcentral.com/events/training-monitor-46eac19a-2e5c-4e30-914b-188ee844ccd0/registration  

#9 Training Assessment Features

Configuration of Training Assessments within the Training Management module. This includes assessment questions, answers, and passing threshold percentage. Also user features when Training Assessments have been defined.

Friday, May 24, 2024

9:00 AM

10:00 AM

https://events.ringcentral.com/events/

configure

training-assessment-

ncm

features-

82630a6b

7b8c13e0-

c606

5631-

4858

430f-

887a-b5530e99886f

#8 Coordinator and User Functions in NCM

Features for Coordinators and Users in NCM including Submit, Propose Disposition, Approve, Implement Disposition, Close, and Manage NCM Requests.

Thursday, April 18

b548-94d8cae71601/registration  

 

 

 

 

 

 

#10 Configure Supplier Management

Configuring the Supplier Management module including defining supplier field valid values, supplier review boards, supplier controls and schedules, and adding and importing suppliers.

Tuesday, May 28, 2024

10:00 AM

11:00 AM

 https://events.ringcentral.com/events/

coordinator

configure-

and

supplier-

user

management-

functions

a2719ea2-

in

ab05-

ncm

489c-

a1e06560-8b13-421b-bdb1-097491ad1fdb

 

 

 

 

 

 

#9 Training Assessment Features

Configuration of Training Assessments within the Training Management module. This includes assessment questions, answers, and passing threshold percentage. Also user features when Training Assessments have been defined.

Wednesday, April 24

81c9-c9f7181bf9df/registration

#11 Coordinator Functions in Supplier Management

Overview of the Supplier Evaluation (SE) workflow. Coordinator functions in Supplier Management including preliminary coordinator review, implement recommendations, and manage supplier evaluations.

Wednesday, May 29, 2024

10:00 AM

11:00 AM

https://events.ringcentral.com/events/

training-assessment-features-45d50f02-f346-4146-9868-e286e51993c0#10

coordinator-functions-in-supplier-management-68df7560-0d12-4d7a-9d90-2d46b4ff9a20/registration  

#12 SCAR Features

Overview of the Supplier Corrective Action Request (SCAR)

Features

Configuration options for the SCAR process (new for GAS version 16.3) in the Supplier Management module. An explanation of the electronic SCAR form, workflow, and actions of Coordinators and Users of the process.

Thursday, April 25

workflow. This includes submitting a new SCAR form and other actions taken by general users and Supplier Management Coordinators to complete the process steps.

Thursday, May 30, 2024

10:00 AM

11:00 AM

https://events.ringcentral.com/events/

supplier-corrective-action-request-

scar-features-

81782c53

dde03220-

4b1e

798c-

41d5

4926-

9e51-77592255f3bf

b969-349f12a24491/registration