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New features with significant impact to quality system processes, documentation, or user training are generally disabled or configured to maintain existing behavior and must be enabled by configuration settings as documented in the release notes
Hosted customers
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have upgrade testing environments
Each hosted customer has a dedicated Grand Avenue environment for evaluating the impact of software upgrades. Before every Grand Avenue release, Upgrade testing sites are populated with a snapshot of the hosted upgrade testing site that is always running the latest released version of Grand Avenue. As part of the software release process, Grand Avenue populates each hosted customer’s upgrade testing site with a current snapshot of that customer’s Production data and then upgraded upgrades that data to the new version of Grand Avenue. For information on accessing hosted upgrade testing environments, customers may contact support@grandavenue.com
In addition to validating the upgrade software, the process described here also ensures that the latest released version of the software is always available to hosted customers for exploring new features and assessing the impact of upgrades on their Production data.
Hosted customers can contact support@grandavenue.com for information about accessing their upgrade testing environment.