The Complaint Handling Module helps capture, track, and manage product or service issues and complaints. Below are training resources for the following roles within the module:
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Complaint Handling Module Administrator Training
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Complaint Handling Workflow
Submit Issue (User/Assignee)
Review Issue (Coordinator)
Initiate Complaint (Coordinator)
Investigate (Assignee)
Regulatory Reporting (Assignee)
Implement Process Impacts (Assignee)
Review Regulatory Reporting (Coordinator)
Close Record (Coordinator)
Approve Closure (Assignee)
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Downloadable Resources
Resource Description | File | ||||
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Issue and Complaint Process Flow Chart |
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Complaint Configuration(Complaint Module Administrator) |
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Complaint Handling Coordinator Activities(Complaint Module Coordinator) |
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Complaint Usage(General Complaint User) |
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