...
Hosted customer installations are located in the OneNeck IT Solutions data center in Eden Prairie, Minnesota.
Grand Avenue OneNeck IT Solutions is responsible for the framework that deploys and maintains customer installations in the hosting infrastructure. OneNeck IT Solutions the physical security and cybersecurity of the data center. Documents describing their capabilities and certifications are available as noted in the table below.
Grand Avenue is responsible for the physical security of the software application itself and cybersecurity of the hosting infrastructure. They are certified to ISO/IEC 27001:2013 Information security management systemsenvironment infrastructure in the data center.
Grand Avenue is responsible for backup and recovery of customer data in the hosting environmenthosted installations. A document describing the technical details of that strategy is available to Grand Avenue customers upon request to support@grandavenue.com.
...