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A user clicks Submit a Change Request from the navigation menu.
The user completes the Create Change Request page and then clicks the “Create New Document” button.
At this point, the system saves the new Change Request, assigns the user a “Submit New Request” task, and takes the user to the next page to enter information about the new document. The user realizes that the change request should revise an existing document rather than create a new one. Rather than clicking the “Cancel” button to return to a page where the existing change request can be edited, the user incorrectly clicks the web browser’s Back button and returns to the Create Change Request page.
The web browser reloads the previous page, which is at the step where the Change Request fields have been completed but the Change Request has not yet been saved. The user clicks the “Revise Existing Document” button.
At this point, the system saves another new Change Request, assigns the user another new “Submit New Request Task” task, and then takes the user to the next page to select the document to be revised. Now there are two identical change requests, each with its own "Submit New Request" task.
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The user can remove duplicate change request(s) by clicking “Perform” on the Submit New Request task and then clicking the “Withdraw” button at the bottom of the page.
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