Who receives notifications during the Issue/Complaint process?

Several email notifications are sent during the Issue and Complaint processes. The table below summarizes the activities that generate notifications, the content of those notifications, and the notification recipients.

Action	Email Notification	Recipient(s)
Initiator submits Issue	New Task - Review New Issue	Coordinators
Coordinator returns Issue for additional information	New Task - Submit New Issue (includes signoff comments from Coordinator)	Issue Initiator
Coordinator submits Issue as a Complaint	New Task - Initiate Complaint	Coordinators
Coordinator submits Issue as a Complaint	Issue ISSUE-xxxxx submitted to Complaint Handling process	Issue Initiator
Coordinator submits Issue as a CAPA Request	New Task - Submit New Request	Coordinator
Coordinator submits Issue as a CAPA Request	Issue ISSUE-xxxxx submitted to CAPA process	Issue Initiator
Coordinator closes Issue without further action	Issue ISSUE-xxxxx closed	Issue Initiator

A user signs off on a Research Complaint task	<user> has completed a task Research Complaint for COMPLAINT-xxxxx	Investigator
A user signs off on the Investigate task	User <user> has completed the Investigate task for COMPLAINT-xxxxx	User performing Initiate Complaint task

Coordinator Closes Complaint without review by Approve Closure team	Complaint COMPLAINT-xxxxx closed	Issue Initiator
Coordinator initiates Approve Closure	New Task - Approve Closure	Approvers
Coordinator cancels Approve Closure	New Task - Review for Closure	Coordinator
	Complaint COMPLAINT-xxxxx canceled by <user>	Approvers with closed Approve Closure tasks
	Closed Task - Approve Closure (includes coordinator signoff comments)	Approvers with open Approve Closure tasks
An individual approver approves Approve Closure	None	N/A
An individual approver rejects Approve Closure	Complaint COMPLAINT-xxxxx rejected by <user> (includes approver signoff comments)	Coordinator
All approvers have signed off Approve Closure after one or more approvers have rejected	New Task - Review for Closure	Coordinator
	Complaint COMPLAINT-xxxxx rejected	Approvers
All approvers have signed off Approve Closure with no rejections	Complaint COMPLAINT-xxxxx closed	Issue Initiator

Black Text = Task Notifications Red Text = Additional Process Notifications