Can customer support update our system or module administrators?

No. Grand Avenue customer support does not manage role assignments (e.g., System Administrator, Module Administrator) within a customer's Grand Avenue system. For traceability, accountability, and security of customer data we require the management of users and user responsibilities to be handled whenever possible by each customer’s assigned System Administrators, so they can verify the authenticity of each request.

Grand Avenue strongly recommends having multiple users with either the System Administrator role so they can assist each other, and backups are available when users are out of the office.

If you do not know who to contact within your company for managing role assignments, Grand Avenue customer support (support@grandavenue.com) may be able to assist by providing contact information for your internal system administrators.

If a System or Module Administrator is transitioning out of that applicable role, please refer to the FAQ articlehttps://grandavenue.atlassian.net/wiki/spaces/CS/pages/280264705 for available tools to support that process.