How do I export Issues and Complaints?

Complaint Module Administrators may batch export Issues and Complaints to a directory on the Grand Avenue web server.

Export Issues

Prerequisite

• Grand Avenue release 15.6 or later

Export Instructions

• Click “Manage Issues” in the navigation menu

• Click “Export Issues”

• Use search criteria to specify which Issues should be exported

• Click the “Search” button

• Click the “Export Results to Server” link

• Click the “Export Issues to Server” button and wait for the message “Issues exported to <file-name> on the web server.”

• Access the server location via FTP to download the files that were exported

  • Note: Customers with installations hosted by Grand Avenue should contact support@grandavenue.com to request instructions for accessing their private FTP site.

Example Output

Open

Exported Issue Metadata and Files

Open

Export Folder for a Single Issue

Export Complaints

Prerequisite

• Grand Avenue release 15.5 or later

Export Instructions

• Click “Manage Complaints” in the navigation menu

• Click “Export Complaints”

• Use search criteria to specify which Complaints should be exported

• Click the “Search” button

• Click “Export Results to Server”

• Click the “Export Complaints to Server” button and wait for the message “Complaints exported to <file-name> on the web server.”

• Access the server location via FTP to download the files that were exported

  • Note: Customers with installations hosted by Grand Avenue should contact support@grandavenue.com to request instructions for accessing their private FTP site.

Example Output

 Return to main Exports page