How do I export Issues and Complaints?

Complaint Module Administrators may batch export Issues and Complaints to a directory on the Grand Avenue web server.

Enable Exports to the Web Server

Click Configure System → Configure Server Export Options and set “Enable Content Export to Server” to Yes.
Enter your Server Export Directory
- Hosted customers use Z:\FTP\<your-site-name>.
- On-premise customers should contact their IT department

Click “Manage Issues” in the navigation menu
Click “Export Issues”
Use search criteria to specify which Issues should be exported
Click the “Search” button
Click the “Export Results to Server” link
Click the “Export Issues to Server” button and wait for the message “Issues exported to <file-name> on the web server.”
Access the server location via FTP to download the files that were exported
- Note: Customers with installations hosted by Grand Avenue should contact support@grandavenue.com to request instructions for accessing their private FTP site.

Click “Manage Complaints” in the navigation menu
Click “Export Complaints”
Use search criteria to specify which Complaints should be exported
Click the “Search” button
Click “Export Results to Server”
Click the “Export Complaints to Server” button and wait for the message “Complaints exported to <file-name> on the web server.”
Access the server location via FTP to download the files that were exported
- Note: Customers with installations hosted by Grand Avenue should contact support@grandavenue.com to request instructions for accessing their private FTP site.