The Complaint Handling Module helps capture, track, and manage product or service issues and complaints. Below are training resources for the following roles within the module:
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Complaint Handling Module Administrator
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Complaint Handling Module Coordinator and User
Configure Complaint Handling
Training
This training is intended for users with the Complaint Handling Module Administrator role.
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Complaint Handling Workflow
Setup of Complaint Handling Module and Configuration Options
Manage Parts and Customers
Configure Complaint Fields
Configure Complaints Process Impacts
Review/Configure Reporting Zones
Review/Configure Process Options
Configure Complaint Review Boards
Configure Multiple Coordinators
Enable/Disable the Field Action Process
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Complaint Handling Module Coordinator and User
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Training
This training is intended for users with the Complaint Handling Module Coordinator role. This role is responsible for managing the Complaint record. Additionally, tasks for general Complaint Handling users are reviewed.
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Complaint Handling Workflow
Submit Issue (User/Assignee)
Review Issue (Coordinator)
Initiate Complaint (Coordinator)
Investigate (Assignee)
Regulatory Reporting (Assignee)
Implement Process Impacts (Assignee)
Review Regulatory Reporting (Coordinator)
Close Record (Coordinator)
Approve Closure (Assignee)
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Downloadable Resources
Resource Description | File | ||||
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Issue and Complaint Process Flow Chart |
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Complaint Configuration(Complaint Module Administrator) |
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Complaint Handling Coordinator Activities(Complaint Module Coordinator) |
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Complaint Usage(General Complaint User) |
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