The Complaint Handling Module helps capture, track, and manage product or service issues and complaints. Below are training resources for the following roles within the module:
Complaint Handling Module Administrator
Complaint Handling Module Coordinator and User
Configure Complaint Handling
This training is intended for users with the Complaint Handling Module Administrator role.
This session includes a live demonstration of complaint handling module configuration.
Topics Covered:
Complaint Handling Workflow
Setup of Complaint Handling Module and Configuration Options
Manage Parts and Customers
Configure Complaint Fields
Configure Complaints Process Impacts
Review/Configure Reporting Zones
Review/Configure Process Options
Configure Complaint Review Boards
Configure Multiple Coordinators
Enable/Disable the Field Action Process
Coordinator and User Functions in Complaint Handling
This training is intended for users with the Complaint Handling Module Coordinator role. This role is responsible for managing the Complaint record. Additionally, tasks for general Complaint Handling users are reviewed.
This session includes a live demonstration of taking an issue and complaint record through the process.
Topics Covered:
Complaint Handling Workflow
Submit Issue (User/Assignee)
Review Issue (Coordinator)
Initiate Complaint (Coordinator)
Investigate (Assignee)
Regulatory Reporting (Assignee)
Implement Process Impacts (Assignee)
Review Regulatory Reporting (Coordinator)
Close Record (Coordinator)
Approve Closure (Assignee)