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To assist customers with development of internal training and processes we have created presentations and flowcharts for each module and system administration. Additionally, this resource page contains a section on support tools that are used in association with Grand Avenue.
If you have any questions or would like to see some other type of resource let us know at support@grandavenue.com.
System Administrator Resources
Audit Management Module Resources
Resource Name | File |
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Audit Process Flowchart | 
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Audit Management Administration Training | 
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Audit Management Lead Auditor Training | 
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CAPA Module Resources
Resource Name | File |
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CAPA Request Process Flowchart | 
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Complaint Handling Module Resources
Resource Name | File |
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Issue and Complaint Handling Process Flowchart | 
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Design Control Module Resources
Resource Name | File |
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Design Control Process Flowchart | 
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Document Control Module Resources
Resource Name | File |
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Change Request Process Flowchart | 
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Deviation Request Process Flowchart | 
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Equipment Management Module Resourses
Resource Name | File |
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Equipment Management Process Flowchart | 
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NCM Module Resources
Resource Name | File |
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NCM Process Flowchart | 
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Supplier Management Module Resources
Resource Name | File |
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Supplier Evaluation Process Flowchart | 
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Supplier Management Process Flowchart | 
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Training Management Module Resources
Resource Name | File |
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Training Process Flowchart | 
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Support Tools - Adobe PDF IFilter 9 for 64-bit platforms
This is a PDF file indexer to be used with SQL Server full-text indexing.
Use the following instructions to download and install the IFilter for full-text indexing of PDF files:
Download the Adobe PDF IFilter 9 for 64-bit platforms .msi file.
Double-click the downloaded .msi file to start the installer.
Follow the instructions in the installer wizard to complete the installation.
Locate and record the path to the "bin" folder of the installation.
Set the default PATH environment variable for the system to always include the path to the "bin" folder.
Open a Command Prompt and run "sysdm.cpl".
Click the "Advanced" tab.
Click the "Environment Variables..." button.
Select the "Path" entry in the "System variables" list and click the "Edit" button.
Append the path to the "bin" folder to the end of the "Variable value" (e.g. %SystemRoot%\system32;%SystemRoot%;C:\Program Files\Adobe\Adobe PDF iFilter 9 for 64-bit platforms\bin).
Click the "OK" button to close each dialog and save your changes.
Support Tools - FileZilla FTP Client
FileZilla is used for hosted sites to bulk import files to Grand Avenue and access data that has been exported from Grand Avenue. Use the link below to install FileZilla.
FileZilla FTP Client