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Below are recommended training videos for general users of Grand Avenue. Feel free to follow the path we have laid out below or jump to a specific topic for a quick refresh.


 General Overview

This training is an overview of the Grand Avenue System for a General User.

Topics Covered:

  • My Tasks Page

  • Menu

  • Alerts

  • Printer Friendly Option

  • Online Help

  • Signing Out

Grand Avenue General Usage Training


 Defer A Task

This presentation covers what the defer task option is and how to use it. Key takeaway: the defer task feature does not change the due date of the task. It moves the task from your Task Assignments table to the Deferred Task Assignments table on your My Tasks page.

Topics Covered:

  • Defer Task

  • Edit Deferral

  • Remove Deferral

  • After Deferral

Defer a Task Training


 Password Reset

If enabled in your system, you may be able to set security questions to utilize if you forget your password.

When using the security questions to reset your password the answers must be entered exactly the same, this includes capitalization, punctuations, and spaces.

Topics Covered:

  • Setting Security Questions

  • Resetting Password

Password Reset Feature Training


 Searching and Charting

 


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