Who Receives Notifications During the SCAR Process?

Several email notifications are sent during the change request (SCAR) process. The table below summarizes the activities that generate notifications, the content of those notifications, and the notification recipients.

Action

Subject of Email Notification

Recipient(s)

Initiator submits SCAR to Supplier Investigation

New Task - Supplier Investigation

Coordinator

Coordinator returns SCAR to Initiate SCAR

New Task - Initiate SCAR

(includes coordinator signoff comments)

Initiator

Coordinator submits SCAR to Investigation Review

New Task - Investigation Review

Approvers

Coordinator cancels Investigation Review

New Task - Supplier Investigation

The Investigation Review for this SCAR was canceled by a Supplier Module Coordinator. Review and address any comments.”

Coordinator

Closed Task - Investigation Review

(includes coordinator signoff comments)

Approvers

An individual approver approves Investigation Review

None

N/A

An individual approver rejects Investigation Review

SCAR SCAR-xxxxx rejected by <user>

(includes approver signoff comments)

Coordinator

All approvers have signed off Investigation Review after one or more approvers have rejected the SCAR

New Task - Supplier Investigation

“This SCAR was rejected by one or more Approvers. Review and address their comments.”

Coordinator

SCAR SCAR-xxxxx rejected

Approvers

All approvers have signed off Investigation Review after approving the DCR

New Task - Supplier Implementation

Coordinator

Coordinator returns SCAR to Supplier Investigation

New Task - Supplier Investigation

(includes coordinator signoff comments)

Coordinator

Coordinator submits SCAR to Implementation Review

New Task - Implementation Review

Approvers

Coordinator cancels Implementation Review

New Task - Supplier Implementation

The Implementation Review for this SCAR was canceled by a Supplier Module Coordinator. Review and address any comments.”

Coordinator

Closed Task - Implementation Review

(includes coordinator signoff comments)

Approvers

An individual approver approves Implementation Review

None

N/A

An individual approver rejects Implementation Review

SCAR SCAR-xxxxx rejected by <user>

(includes approver signoff comments)

Coordinator

All approvers have signed off Implementation Review after one or more approvers have rejected the SCAR

New Task - Supplier Implementation

“This SCAR was rejected by one or more Approvers. Review and address their comments.”

Coordinator

SCAR SCAR-xxxxx rejected

Approvers

All approvers have signed off Implementation Review after approving the DCR

New Task - Review for Closure

Coordinator

Coordinator returns SCAR to Supplier Implementation

New Task - Supplier Implementation

(includes coordinator signoff comments)

Coordinator

Coordinator submits SCAR to Approve Closure

New Task - Approve Closure

Approvers

Coordinator cancels Approve Closure

New Task - Review for Closure

The Implementation Review for this SCAR was canceled by a Supplier Module Coordinator. Review and address any comments.”

Coordinator

Closed Task - Approve Closure

(includes coordinator signoff comments)

Approvers

An individual approver approves Approve Closure

None

N/A

An individual approver rejects Approve Closure

SCAR SCAR-xxxxx rejected by <user>

(includes approver signoff comments)

Coordinator

All approvers have signed off Approve Closure after one or more approvers have rejected the SCAR

New Task - Review for Closure

“This SCAR was rejected by one or more Approvers. Review and address their comments.”

Coordinator

SCAR SCAR-xxxxx rejected

Approvers

All approvers have signed off Approve Closure after approving the SCAR - SCAR Closes

SCAR SCAR-xxxxx has been approved and closed

Coordinator

Originator

Black Text = Task Notifications       Red Text = Process Notifications

Copyright © 2022, Grand Avenue Software, Inc. All rights reserved.