Department Manager Authorizations and Roles

Below is a summary of all potential department manager responsibilities listed by Grand Avenue module. The applicability of each responsibility depends on a customer’s system configuration and organizational policies as noted in the Detailed Description column.

	Module	Authorization or Role	Detailed Description
1	Core/General	Manage Task Assignments	Department Managers are authorized to View status of tasks assigned to their department members Reassign task assignments from users in departments they manage to any user in the system (but are not allowed to change the due dates for those task assignments).
2	Audit Management	N/A	N/A
3	CAPA	N/A	N/A
4	Complaint Handling	Complaint Approver	Configure Complaint → Configure Complaint Review Boards Department manager is a default approver if a Complaint Review Board member is defined with the manager’s department as a Default Department and no alternate Default Assignee is designated.
5	Design Control	Design Project Reviewer	Configure Design Control → Configure Design Control Review Boards Department manager is a default reviewer if a Design Control Review Board member is defined with the manager’s department as a Default Department and no alternate Default Assignee is designated.
6	Document Control	Change Request Preliminary Department Manager Reviewer	Configure Document Control → Configure Document Control Process Options Role is applicable only if the document control process option Enable Preliminary Department Manager Review step? is set to “Yes” (default = “No”).
7	Document Control	Change and Deviation Request Department Approver	Department manager is a default department approver when the manager’s department is defined as an Approving department on the request (Configure Document Control → Configure Document Types) Use Department Manager If No Default Reviewer Specified? is set to “Yes” and no alternate default Department Reviewer is defined (Configure Document Control → Configure Default Department Reviewers)
8	Document Control	Change and Deviation Request Rollout Task Assignee	Configure Document Control → Configure Document Types Department manager is a default rollout task assignee when the manager’s department is defined as an Affected By department on the change/deviation request. Note: Definition of Affected By departments and the corresponding assignment of Roll Out Documents tasks is subject to organizational policy regarding whether primary responsibility for managing employee training is centralized with training coordinators or distributed to individual department managers. If training is centralized with coordinators, department managers do not receive rollout tasks.
9	Equipment Management	N/A	N/A
10	NCM	NCM Report Disposition Approver	Configure NCM → Configure NCM Review Boards Department manager is a default approver if an NCM Review Board member is defined with the manager’s department and no alternate Optional Default Approver is designated.
11	Supplier Management	Supplier Evaluation Approver	Configure Supplier Management → Configure Supplier Review Boards Department manager is a default approver if a Supplier Review Board member is defined with the manager’s department as a Default Department and no alternate Default Assignee is designated.
12	Training Management	Manage Training	Department managers are always authorized to track training status for employees in their department. Additionally, department managers are authorized to manage training for users assigned to their departments: Modify training requirements Modify training due dates Assign refresher training Mark training complete Mark certification complete Assign Read & Understand training to users Assign tasks to measure training effectiveness Note: Department managers may or may not use their authority to manage their employees' training depending on whether the organization uses a centralized or distributed training strategy. If primary responsibility for managing employee training is centralized with training coordinators , department managers do not perform the bulleted functions.