What documents from Grand Avenue's quality system are available to customers?

If you don’t find the information you’re looking for in our FAQ pages, it may be available upon request from Grand Avenue Customer Support. Contact us at support@grandavenue.com to request any of the documents listed below.

All Customers

Document Number	Document Name	Location

Document Number	Document Name	Location
GAS-1062	Grand Avenue Software Quality Manual	Available on request from Grand Avenue customer support
GAS-1064	Deactivating a Grand Avenue User Account	Download here
GAS-1076	21 CFR Part 11 Certificate of Compliance and Requirements Traceability Matrix	Validation Package
GAS-1133	Configure Users to Have Limited Access to Grand Avenue Software	Download here
GAS-1145	Change a Document Type Name	Download here
GAS-1166	Disable a Module or Transfer a Grand Avenue Site to Read-only Mode	Available on request from Grand Avenue customer support
GAS-1170	Grand Avenue Software ISO 13485 and 21 CFR 820 Requirements Traceability Matrix	Available on request from Grand Avenue customer support
GAS-1173	Grand Avenue Software Getting Started Guide	Download here
GAS-1183	Reorganizing Grand Avenue Departments	Download here

Hosted Installations Only

Document Number	Document Name	Location

Document Number	Document Name	Location
GAS-1083	Hosting Server Backup Policy	Available on request from Grand Avenue customer support
GAS-1171	Equivalency between GAS Production and Training/Upgrade Environments	Available on request from Grand Avenue customer support

On-premise Installations Only

Document Number	Document Name	Location

Document Number	Document Name	Location
GAS-1003	Resetting the Administrator Password in Grand Avenue	Available on request from Grand Avenue customer support
GAS-1094	Copying a Production Database for a Test System	Available on request from Grand Avenue customer support
GAS-1095	Installing Multiple Grand Avenue Software Systems on a Single Server	Available on request from Grand Avenue customer support