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Customer Support FAQ
Design Control
Document Control
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How do I reassign an approver during the Formal Review of a Change Request?
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How do I change the number of approvers on change requests?
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Am I required to be a member of a department in order to sign off a change request on behalf of that department?
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What determines who receives Change/Deviation Request Rollout Tasks?
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How do I obsolete a document?
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How can a DCR Formal Review be cancelled without waiting for all reviewers to approve or reject the DCR?
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Can Historical Document Revisions be Imported into Grand Avenue?
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Who Receives Notifications During the DCR Process?
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How do I assign multiple Disposition Verification tasks for a DCR?
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How do I extend the due date of a deviation?
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What does "Create Derivative Document from Existing" do?
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How do I search for old document revisions?
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Can I store Device History Records in Grand Avenue?
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How do I chart the time for DCR Formal Review by department?
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How do I chart the number of DCRs that are rejected during Formal Review?
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How do I chart the total time for DCR Formal Review?
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How does Grand Avenue prevent the unintended use of obsolete documents?
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How do I save a CSV file without losing leading or trailing zeros?
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Is there a process for design/engineering changes in Grand Avenue?
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Is it possible to delete documents from the system?
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How do I make multiple revisions of the same document effective at the same time?
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How are Periodic Document Review tasks scheduled?
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Should the primary document file be stored as a PDF?
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How do I change the originator on a change request?
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When I remove documents from DCRs, why aren't the corresponding document type specific process impacts automatically removed?
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Periodic Document Review Metrics
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How does the "Restrict Document Access" feature work?
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What items can be imported to initialize Document Control?
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How do I export Documents, Change Requests, and Deviation Requests?
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What happens to a Deviation Request when an associated document is revised?
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Is there a way to change the effective date of a document that has already been made effective?
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How-to articles
Customer Support
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Document Control
Summarize
Document Control
Ann Ivey
Casie Glassman
Owned by
Ann Ivey
Last updated:
Jan 30, 2024
1 min read
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Search Document Control
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Change/Deviation Requests
Page:
How do I reassign an approver during the Formal Review of a Change Request?
Page:
What determines who receives Change/Deviation Request Rollout Tasks?
Page:
Am I required to be a member of a department in order to sign off a change request on behalf of that department?
Page:
How do I obsolete a document?
Page:
How can a DCR Formal Review be cancelled without waiting for all reviewers to approve or reject the DCR?
Page:
Can Historical Document Revisions be Imported into Grand Avenue?
Page:
Who Receives Notifications During the DCR Process?
Page:
Why do I see duplicate items in Grand Avenue?
Page:
What happens to a Deviation Request when an associated document is revised?
Page:
Who Receives Notifications During the SCAR Process?
Page:
When I remove documents from DCRs, why aren't the corresponding document type specific process impacts automatically removed?
Page:
How do I change the number of approvers on change requests?
Page:
How do I change the originator on a change request?
Page:
Is there a way to prevent DCR authors and approvers from receiving incomplete training tasks for documents in DCRs that they've approved?
Page:
How do I assign multiple Disposition Verification tasks for a DCR?
Charting and Metrics
Page:
How do I chart the total time for DCR Formal Review?
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How do I chart the time for DCR Formal Review by department?
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How do I chart the number of DCRs that are rejected during Formal Review?
Importing Documents
Page:
How do I save a CSV file without losing leading or trailing zeros?
Page:
Can Historical Document Revisions be Imported into Grand Avenue?
Page:
What items can be imported to initialize Document Control?
Miscellaneous
Page:
Can I store Device History Records in Grand Avenue?
Page:
Is it possible to delete documents from the system?
Page:
Is there a process for design/engineering changes in Grand Avenue?
Page:
Is there a way to change the effective date of a document that has already been made effective?
Page:
How does the "Restrict Document Access" feature work?
Page:
Periodic Document Review Metrics
Page:
How are Periodic Document Review tasks scheduled?
Page:
Should the primary document file be stored as a PDF?
Process Impacts
Page:
What items can be imported to initialize Document Control?
Page:
When I remove documents from DCRs, why aren't the corresponding document type specific process impacts automatically removed?
Search
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How do I search for old document revisions?
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Why is a search using the File Content field returning different results than expected?
Superseded and Obsolete Documents
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How do I make multiple revisions of the same document effective at the same time?
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How do I obsolete a document?
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How do I search for old document revisions?
Page:
How does Grand Avenue prevent the unintended use of obsolete documents?
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