Can I create user accounts without email addresses?

Each Grand Avenue user account must be associated with an email address in order for the system to be able to contact users in situations such as:

Notifying users that they’ve been assigned new tasks
Reminding users when their tasks have become overdue
Sending emails to users who have requested automated password resets from the system

However, in certain cases, sites may want to create user accounts for employees who will never log into the system and shouldn’t be sent email notifications (for example, a shop floor employee whose training will be tracked by their manager, but will never log into the system on their own and does not have an official company email address).

For that type of scenario we recommend that the organization create a special email address (like “noemail@mycompany.com”) that is configured to automatically accept and delete incoming email notifications from the Grand Avenue system, and use that email address when creating Grand Avenue accounts for users that don’t have their own email address.

Customer Support

Can I create user accounts without email addresses?

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