Does Grand Avenue log all activities in the system?

Yes, all changes to business data (e.g. Documents, CAPAs, NCMRs) and administrative data (e.g. configuration settings, departments, users) are tracked in audit trail records that reside in the Grand Avenue system database.  Grand Avenue also logs all security events (e.g. authentication attempts, password change attempts) in the Grand Avenue database.

Changes to Data

The audit trail for many items is exposed to users through “View Audit Trail” links. Audit trail records include the action performed, the timestamp of when the action was performed, a snapshot of the data before and after the change, and the user ID of the user who made the change.

Click the expand button (>) to see an example of the audit trail for a document

Example 1: “View Audit Trail” for a Document

Open

View Document

 

Open

Document Audit Trail Records

Changes to Configuration Settings

The audit trail for configuration settings is not directly exposed through links in the user interface. The records are accessible only with assistance from Grand Avenue Customer Support.

Security Events

Security events are recorded in the Grand Avenue database for all attempts to authenticate users (i.e. enter user ID and/or password) and change passwords.