How are module coordinator tasks assigned when a module has multiple coordinators?

In Grand Avenue’s quality system workflows, designated tasks are assigned to users with the module coordinator role assignment. This page describes how those coordinator tasks are assigned in a system where multiple coordinators are defined for a given module.

Examples of Module Coordinator Tasks

CAPA Requests
- Approve New Request
- Review for Closure
Complaints
- Initiate Complaint
- Review for Closure

Document Change Requests (DCRs)
- Preliminary Coordinator Review
- Release Documents

NCM Reports
- Propose Disposition
- Assign Disposition Tasks
Supplier Evaluations
- Preliminary Review
- Implement Recommendations

Assignment of Module Coordinator Tasks

If a single module coordinator is defined, all coordinator tasks are automatically assigned to that user.
If multiple module coordinators are defined, the system attempts to select the coordinator who most recently worked on the process item by walking backward through the item's history of coordinator tasks to find an active coordinator who previously performed a coordinator task for the item.
- If the system finds an active coordinator who previously performed a coordinator task on the process item, the next coordinator task is assigned to that user.
- If the system finds no active coordinators who previously performed coordinator tasks on the process item, the next coordinator task goes into a pool of unclaimed tasks visible to all coordinators and must be claimed by one of them.